Introducing FRIAR from Penmann – Service with a Smile!

The Penmann management team has long been a firm believer in the value of coaching to deliver leadership and growth in the business. We recently extended our investment with the Engage & Grow programme from Action Coach.

This programme is specifically designed to empower our team by engaging, involving and including each member of our team to shape the future of Penmann to confirm us as the No 1 go to provider of cooling solutions for the Food Industry.

An initial outcome from this work was the identification of 5 key behaviours within the business. Behaviour defines values and beliefs and is a demonstration of our daily interaction with customers.

FRIENDLY RESPECTFUL INTEGRITY ADAPTABLE RELIABLE = FRIAR

We also like to have fun at Penmann so we used our cartoon character to represent FRIAR. He is now making an appearance on mouse mats, coasters and posters around the office, reminding us of our commitment to improved teamwork in an inclusive environment and high standards in our dealings with our customers.

If you would like to be the proud owner of some mouse mats or coasters call Kathryn on 0113 202 7300.

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